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β IT Support Engineer with 2 years 3 months of experience providing Level 1 support to users via phone,email, Slack,and portal.
β Expertise in troubleshooting user desktop setups and remaining calm in difficult situations.
β Currently employed at Vectra Automation Inc,where I am responsible for providing all IT support to users,including troubleshooting, Level 1 support, and end-user help desk support.
β Through my current position, I have honed my skills in delivering end-user help desk support and have developed the ability to remain composed and effective in challenging situations.
β Skills: IT Operations β’ Service Desk β’ Troubleshooting β’ Hardware Configuration β’ Computer HardwareTroubleshooting β’ Azure AD β’ Asset Management β’ Analytical Skills β’ System Administration β’ Problem Solving
β If you believe my experience and expertise align with your needs, please feel free to reach out to me via email at ==> jeevasmart82@gmail.com <==
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