𝘼𝘽𝙊𝙐𝙏 𝙈𝙀

IT Support-Engineer 🖥️Vectra Automation, Inc.North Carolina, United States

1. Level 1 Support:Provided comprehensive assistance through phone, email, Slack, and the portal.Analyzed, logged, tracked, and resolved user queries concerning User's Desktop setups.

2. Network Configuration and Security:Expertly configured WAN, LAN, VPN settings, and Port Forwarding.Created SSL VPN users within the Fortigate Firewall.

3.G-Suite and Office 365 Administration:Maintained and managed G-Suite admin activities, including user email ID creation and monitoring.Demonstrated proficiency in basic Office 365 operations, including user access provisioning..

4. IIS Server Configuration:Configured IIS servers for hosting the nuget server.Installed SSL certificates on IIS Servers to ensure secure web services.

5.User Machine Accessibility and Security:Monitored and provided unwavering support for machines' accessibility through SSL VPN, TeamViewer, or Anydesk. Implemented security measures by creating group policies to restrict specific permissions on desktops and set folder permissions for users.

6.Data Backup and Endpoint Security:Performed and monitored remote server backups.Managed endpoint security using McAfee and Symantec Endpoint Protection.

7.Remote User Support:Provided on-site and remote support to local and international users, catering to their needs through Slack communication.

8.Vendor Collaboration:Efficiently coordinated with vendors to resolve vendor-specific issues, minimizing operational disruptions

9.Remote User Support:Provided on-site and remote support to local and international users, catering to their needs through Slack communication.

10.System Troubleshooting and Maintenance:Proficiently handled troubleshooting of Active Directory, DNS, and DHCP to maintain networking connectivity.Conducted comprehensive system troubleshooting, documented system events, and implemented solutions to ensure system functionality.

11.System Optimization:Demonstrated a strong knowledge of performance optimization for Windows laptops, including reconfiguration, maintenance, and upgrades.

12.Managing company’s Software licenses.

13.Working knowledge of Windows Registry and ways to add/remove registry.

Founder 🖥️ TechsfyChennai, Tamil Nadu, India

1. Installation of the operating system (OS) and Driver updates.

2. Troubleshooting hardware and software issues.

3. Unlocking and Flashing of all mobile phones.

4. Hands-on experience with Windows/Linux/Mac OS environments.

5. ISP Routers and Switches Configuration.

6. Installation, configuration, and troubleshooting of LAN.

7. Installing anti-virus software and removing viruses.

8. Network Administration: Static IP and DHCP Configuration.

9. Windows OS, Installation, Formatting, Partitioning, Configuration, and Troubleshooting.

10. Maintenance of CCTV cameras, unmanaged switches, and routers provided by the ISP.

11. Setting up and sharing network printers.

12. Troubleshooting and resolving client system issues.

Bachelor Degree Kings Engineering College

Bachelor of Engineering - BE Computer science Engineering

Grade - First Class

Higher Secondary Arignar Anna Government School

Higher Secondary School Certificate - Computer Science

Grade - 75%

SSLCSri Saraswathi Vidhya Mandir Matriculation School

Secondary School Leaving Certificate

Grade - 95%